FAQs

We are here to answer your questions....

Sizing:

Our standard message bracelet size is 7.5" long.  The men's size is .5" longer and is available for larger sized wrists.  We do not offer a smaller size available but some people cut the last leather segment off their bracelets to create a kids size.  No returns on any altered bracelets.

Mens Color Options:

We only show black, chocolate and rust as mens color options but for women with slightly larger wrist or men who wish to have a different color leather, they are all available by custom order.  Please call (949) 400-4645to place your special order.  No returns on any custom made bracelets.

Jewelry Care:

  • Use cotton cloth to wipe leather and metal.
  • Do not get bracelet wet.  It will stretch and change color.
  • Excessive sunlight can fade leather.
  • Lotion or perfume can change the appearance of the leather.

Shipping Options:

Our standard shipping is USPS which can take 4-5 days in transit.  For expedited shipping, please call our office (949) 400-4645.  Higher shipping rates apply.

Return Policy:

Due to the fact that there are 45 different colors and 24 sayings that result in a combination of 1,080 different bracelets, each bracelet ordered is custom made just for you.  For this reason, a $20 fee per bracelet plus applicable shipping will apply.  This fee covers our costs associated with the return.  In the event that you choose to return an item, please follow these steps:

  • Please email or call Laura to obtain a Return Authorization Number (RA#).  Kiikers@me.com or (949) 400-4645.  An address to return the bracelet to will be provided.
  • Mail it back within 7 days of receipt of delivery. 
  • The bracelet must be in unused, undamaged condition with all tags attached and in its original packaging.
  • Make sure to enclose a copy of your invoice with your RA# and repackage your return securely in a box or padded envelope.
  • Once the bracelet is received back, you will be refunded your total amount minus $20 per bracelet returned.

Exchange Policy:

As mentioned above, due to the fact that there are 45 different colors and 24 sayings that result in a combination of 1,080 different bracelets, each bracelet ordered is custom made just for you.  For this reason, the bracelet you return in exchange for another will incur a $15 fee per bracelet, and the new bracelet will incur another $15 fee to be custom made for you plus applicable shipping.  This fee covers our costs associated with the exchange only, and no profit is made.  In the event that you choose to exchange an item, please follow these steps:

  • Please email or call Laura to obtain an Exchange Authorization Number (EA#).    Kiikers@me.com or (949) 400-4645.
  • Mail it back within 7 days of receipt of delivery.
  • The bracelet must be in unused, undamaged condition with all tags attached and in its original packaging.
  • Make sure to enclose a copy of your invoice with your EA# and repackage your return securely in a box or padded envelope.
  • Make a note of what bracelet color and saying you would like in exchange.
  • Once received, you will be contacted for payment and your new bracelet will be ordered upon receipt.

Information of Charity Bracelets

  • 10% of sales from each bracelet purchased from our charity collection will be donated to the American Cancer Society, The National Breast Cancer Foundation, and Donate Life.
  • Our customer stories and their connection to our bracelets have inspired and empowered us to make a difference and give back.  These three charities are personal to us because they continue to strive to fight cancer and save lives.  We are on a mission to join that fight and make difference with our inspirational bracelets and what we do at Cynthia H. Designs.
Privacy Policy/Copyright
All content appearing on this Web site is the property of Cynthia H. Designs